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Frequently Asked Questions (FAQ)
Welcome to the Gentleman Village FAQ page! Below you’ll find answers to common questions about our products, services, and policies. If you can’t find the information you’re looking for, feel free to contact our customer support team.
1. Orders and Shipping
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secured and encrypted.
Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on all orders.
Q: How long does shipping take?
A: Standard shipping typically takes 5-16 business days, depending on your location.
Q: Do you ship internationally?
A: Currently, we offer international shipping to select countries. Shipping fees and delivery times will vary by location and will be displayed during checkout.
2. Returns and Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return the item in its original condition for a full refund.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer support team at support@gentlemanvillage.com with your order number and reason for return. We will provide further instructions on how to ship the product back to us.
Q: Can I exchange my watch for a different model?
A: Yes, you can exchange your watch within 30 days of purchase, provided it is in its original condition. Contact our support team to arrange an exchange.
3. Product Information
Q: Are the watches you sell authentic?
A: Absolutely. At Gentleman Village, we pride ourselves on offering only 100% authentic watches from trusted brands. Every timepiece undergoes rigorous quality checks before it reaches you.
Q: Do the watches come with a warranty?
A: Yes, all of our watches come with a manufacturer’s warranty. Warranty periods vary depending on the brand, but most cover defects for 1-3 years. You can find more information on specific warranties on the product pages.
Q: How do I care for my watch?
A: For mechanical watches, we recommend winding them every day. Avoid extreme temperatures and moisture to protect the movement. For quartz watches, simply replace the battery as needed and keep the watch dry. We also suggest storing your watch in a safe, dry place when not in use.
4. Accounts and Membership
Q: Do I need to create an account to make a purchase?
A: No, you can check out as a guest. However, creating an account allows you to save your favorite products, and access exclusive deals.
Q: How can I reset my password?
A: To reset your password, click on the “Forgot Password?” link on the login page. You’ll receive an email with instructions to reset your password.
Q: What benefits do I get from subscribing to your newsletter?
A: By subscribing to our newsletter, you gain early access to new arrivals, exclusive offers, and special discounts for our loyal customers.
5. Customer Support
Q: How can I contact customer support?
A: You can reach our customer support team via email at support@gentlemanvillage.com or through our online contact form. We aim to respond within 24 hours.
Q: What are your customer service hours?
A: Our customer service team is available Monday to Friday, from 9 AM to 5 PM (CET).
Still have questions?
If you have more questions, feel free to contact us at any time. We’re here to help!